Frequently
Asked Questions
We have not yet updated to FAQ with info about the new Large Format Wall Calendars and Mini Wall Calendars. If you have questions, please call or e-mail.
Before
you order...
Here
you'll find answers to your questions about how to order the YearboxTM
and how to prepare your photos before sending them to us. Be sure
to look over this page before you place your order. If we haven't
covered your question, just send us an e-mail
or call us toll-free at 877-567-4595.
How
do I place an order for a Yearbox calendar?
Is there a money-back guarantee?
Can I order reprints? How much
are they?
Is my personal information kept
private?
What about my photos?
What are the shipping
charges?
When does my credit card get
charged?
Can I see my calendar
before you print it?
How long does my
calendar take to produce?
How do I upload
photos?
How do I mail in
photo prints or digital photos on disk?
Can I use
conventional photo prints for some months and
digital photos for others?
And I get a
caption for each photo, right?
What file
format should I use for saving my digital
photos?
At what
resolution should I save my digital
photos?
Should I
crop my digital photos before sending
them in?
My
digital photos are lower resolution
than you recommend. Is this going to
be a problem?
My
digital photos don't look great
(the colors are not right, they're
too light/dark, etc.). What should
I do?
How
do I get good pictures with my
digital camera?
How
do I get good scans with my
desktop scanner?
How
do I place an order for a Yearbox
Calendar?
First
decide what you want. Prices for
the two different sizes of YearboxTM
are here.
Pick your favorite from the
range of calendar styles
available. Next go find the
twelve photos you'd like to use.
Remember that although you can
mail us in conventional photos,
you save the $12 scanning fee by
sending us digital photos,
either from your digital camera
or scanned on a desktop scanner.
Make sure you check out the
instructions below for file
sizes and cropping.
Once you have your photos ready, return to the price matrix and click the order button next to the size and quantity you are interested in. You will then be presented with our secure payment screen, where you will be asked to enter in the quantity and your e-mail, payment and shipping details.
Once
your credit card has been
authorized, you will see a
confirmation screen. This page
may be printed out and serves as
your invoice. From this screen
you may proceed to our photo
upload page where you will be
prompted to choose one photo for
each month and to indicate an
optional caption. When you have
chosen all the files for upload,
click the "Submit"
button and all files will be
uploaded. You will then see an
upload confirmation screen and
receive an e-mail confirming the
order.
Alternatively,
from the payment confirmation
screen you may bypass file
uploading if you plan to send in
conventional photos or digital
photos on a disk.
After we receive your order and all your photos, we will prepare your calendar artwork using the style you have selected. We will then e-mail you an electronic proof of your calendar pages, so that you can ensure that we have cropped your photos, positioned graphic elements and selected colors to your satisfaction. Once you approve this proof, we will print, finish, package and ship your calendar. [top]
Is
there a money-back guarantee?
Yes. Although we believe that you will be thrilled with your calendar, if for any reason you are not completely satisfied with the results, you may return the calendars (within 30 days) for a full refund. Please call us first at 877-567-4595. [top]
Can
I order reprints? How much are
they?
Yes, you can reorder desk calendars and standard wall calendars in any quantity. For a reorder of five or fewer calendars, the price is the same as the per-calendar price for 5 calendars ($15.95 for large desk calendars, $13.95 for small desk calendars, and $26.95 for standard wall calendars). Reorder quantities that are more than 5 calendars and equal to or less than the original order quantity are given a 10% discount from the standard retail price. Reorders of quantities larger than the original quantity are priced as per our standard pricing. There are no set-up charges for reorders.
Large format wall calendars may be reordered in quantities of 250 or more. Reorder quantities that are more than 500 calendars and equal to or less than the original order quantity are given a 10% discount from the standard price. Reorders of less than 500 calendars or of quantities larger than the original quantity are priced as per our standard pricing.
If you need to reorder calendars, just give us a call or send us an e-mail and we will send you instructions for reordering online. [top]
Is
my personal information kept
private?
Your
credit card number and other
personal information are
encrypted before being
transmitted on the internet. We
will never divulge, give, share,
trade, or sell any information
you send us to anyone else,
unless we are compelled to do so
by legal authorities. [top]
What
about my photos?
After
you upload your photos to our
server, we move them to our
private archive where they are
kept off the internet. We will
maintain your photos in our
archive for six months solely
for the purpose of producing any
replacement or additional
calendars for you. We will never
use your photos or allow them to
be used for any other purpose.
We
should add that we reserve the
right to refuse to print
anything we consider to be
obscene or pornographic. [top]
What
are the shipping charges?
Shipping charges are calculated during checkout. After entering in your shipping address, you have the opportunity to select your shipping method. You will be given rates for shipping via ground, 3-day, 2-day and overnight.
[top]
When
does my credit card get charged?
Although
we will obtain payment
authorization from your bank at
the time you place your order,
we will not charge your account
until you have approved your
electronic proof and your
calendar is ready to ship.
[top]
Can
I see my calendar before you print
it?
Yes.
We will e-mail you an electronic
proof of your calendar and
obtain your approval before we
print it.
[top]
How
long does my calendar take to
produce?
Your proof will be e-mailed to you within four business days of our receiving your photos. For orders of 500 or fewer calendars, your finished calendar will be shipped within one week after you approve the electronic proof. Larger orders may require up to two additional weeks of production time.
[top]
How
do I upload photos?
Uploading
is easy! After your payment has
been authorized, click on the
"Continue to Photo
Upload" button. You will be
prompted to browse your hard
drive for a photo for each month
(you also have the opportunity
at this time to indicate a
caption for each month) Once the
files are all selected, simply
click the "Submit
Once" button and all your
files will be uploaded. If the
upload process should be
interrupted for any reason,
follow the link in your payment
confirmation e-mail. This will
return you to the file upload
screen and allow you to finish
uploading files.
[top]
How
do I mail in photo prints or
digital photos on disk?
Click
here for
instructions.
[top]
Can
I use conventional photo prints
for some months and digital photos
for others?
Yes,
you can. Click here
for instructions.
[top]
And
I get a caption for each photo,
right?
Yes,
you do. Captions are completely
optional. You will be prompted
for captions on the file upload
screen. Please enter these in
exactly as you want them to
appear. [top]
What
file format should I use for
saving my digital photos?
Save your files in jpeg (jpg) format please. (In fact, the upload page will only work with jpegs.) When saving as a jpeg, always try to use a high quality setting. With jpegs, a higher quality setting means a lower compression ratio and a bigger file. A low quality setting is often an acceptable way to reduce file size when saving for the web or for e-mail. However, when that low-quality image is printed at high resolution the defects become very apparent. Different applications have different scales for setting the quality level: low-med-high-maximum; 1-12; 0-100, etc. Whatever the scale, the quality setting for your images should be near the top end of the scale (high or maximum or above 70). For desk calendars, this should result in a file size of between 300k and 1.2mb, depending on the calendar style. [top]
At
what resolution should I save my
digital photos?
Your
calendar will be produced on a
high-resolution digital press
that will make even a fairly
low-res image look good. But for
best results we recommend using
high-resolution settings on
digital cameras and scanners.
Keep in mind the ideal cropped
image sizes for the various
styles, as listed in the answer
to the next question — these
will give you an idea of what
resolution setting to use for a
digital camera or scanner.
[top]
How many MegaPixels should me digital camera have?
Digital camera resolutions are usually described in terms of MegaPixels (MP). Although we will always do what we can to enhance your photos and to make them look as good as they can look at any size, for best results, keep in mind the following rule of thumb:
- Small desk calendars look best with 1MP or better images.
- Large desk calendars look best with 2MP or better images.
- Wall calendars look best with 3MP or better images. [top]
Should I crop my digital photos before sending them in?
Most of our customers simply send us the photos and let us crop them — remember, you will see an online proof before the calendars are printed. However, if you prefer, please feel free to crop them yourself. Just remember that all calendar styles that feature photos printed up to the edge of the sheet will have a small amount of photograph (2-3mm) trimmed off. This means that you need to ensure that nothing essential to your calendar image is too close to any edge. When cropping, please use the following table, which shows the approximate dimensions in inches and in pixels for each style of calendar (for some styles, the image size may vary, depending on placement of captions and/or logos).
Best image resolutions for desk calendars:
| Desk Calendar Style |
Small Desk Calendar
|
Large Desk Calendar
|
|
Inches
|
Pixels
|
Inches
|
Pixels
|
| Rennie |
2.4 x 1.7
|
700 x 500
|
3.1 x 2.4
|
950 x 700
|
| Fade, Window |
3.6 x 3.8
|
1090 x 1140
|
4.8 x 5.5
|
1440 x 1640
|
| Classic |
2.2 x 3.0
|
660 x 900
|
3.4 x 4.25
|
1020 x 1275
|
| Neuveau |
2.4 x 3.8
|
710 x 1140
|
3.5 x 5.5
|
1060 x 1640
|
| Euro |
Not available
|
4.8 x 4.0
|
1440 x 1200
|
Best image resolutions for wall calendars:
| Wall Calendar Style |
Inches
|
Pixels
|
| Wide |
11.4 x 8.7
|
3360 x 2580
|
| Shadow, Classic |
10 x 7.5
|
3000 x 2250
|
| Euro |
11.2 x 6.3
|
3360 x 1890
|
Always use the pixel dimensions when sizing and cropping your digital photos.
Of course, if you prefer to, you can simply send us whatever photos you have and leave the sizing and cropping entirely up to us. [top]
My digital photos are lower resolution than you recommend. Is this going to be a problem?
Bear in mind that the resolutions listed above are what work best. Lower resolution photos still work, and in many cases work just fine. If your best photos are not very high resolution, send them in anyway. We'll have a look at them and let you know if they are going to look good or not. [top]
My digital photos don't look great (the colors are not right, they're too light/dark, etc). What should I do?
Go ahead and send them in too us. We will always do our best to make your photos look as good as they can. If a poor quality photo cannot be sufficiently improved, we will alert you and give you an opportunity to send in a replacement. You might also want to have a look at the links in the next two questions. [top]
How do I get good pictures with my digital camera?
Check out these sites: [top]
About.com's Digital Camera page
How do I get good pictures with my desktop scanner?
Check out these sites: [top]
Wayne Fulton's Scanning Tips
About.com's Scanning Tips
Adobe Tips and Techniques
